Frequently Asked Questions
How do I enter the competitions?
First, open an account on our website, choose the competitions you wish to enter and then grab your tickets. It’s that easy!
Can anyone enter?
Competitions are only open to residents of the United Kingdom who are 18+. You cannot enter our competitions if you are an employee or relative of the Promoter, or any of our agents or suppliers.
How is the winner decided?
Main prize winners are drawn using a Random Number Generator live on our social media channels, ensuring full transparency and fairness. Auto draws and instant wins are automatically posted on our website and are generated randomly by the RaffleX team's independent developer system.
How will I know if I have won?
We will notify main prize winners via telephone or email as soon as possible, usually within minutes!
How do I collect my Instant Wins?
When you win instant cash prizes, your account wallet will automatically be updated. You can then withdraw your money by going to your Account section.
Can I sell a physical prize if I don’t want to keep it?
Absolutely! If you win, the prize will be yours. You can do whatever you wish with it, including selling it.
My question hasn’t been answered here!
Feel free to email us at [email protected] and we will happily answer any other questions for you.